Privacy Policy

Website: https://thesuperchem.com
Email: info@thesuperchem.com
Phone: 07722 183777

Thank you for visiting SuperChem. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, https://thesuperchem.com (the “Site” or “we”). By using our website, you consent to this Privacy Policy and our use of cookies.

1. Personal Data We Collect and Why

We may collect Personal Information from you to provide our services effectively, process orders, and improve your experience on our Site.

Device Information

• Examples collected: web browser version, IP address, time zone, cookies, viewed products, search terms, site interaction.

• Purpose: To load the Site correctly and analyze usage to optimize performance.

• Source: Automatically collected via cookies, log files, pixels, and other tracking technologies.

• Disclosure: Shared with our website processor (WordPress/WooCommerce) and other service providers as needed.

Order Information

• Examples collected: name, billing/shipping address, payment details, email, phone number.

• Purpose: To process orders, payments, shipping, send invoices, detect fraud, and communicate offers if opted in.

• Source: Collected directly from you during checkout.

• Disclosure: Shared with processors, payment gateways, shipping providers, and other service vendors.

Customer Support Information

• Examples collected: details you provide when contacting support.

• Purpose: To provide customer service and resolve issues efficiently.

• Source: Collected directly from you.

• Disclosure: Shared with support service providers as needed.

2. Minors

Our Site is not intended for individuals under 16. We do not knowingly collect personal information from children. Parents or guardians who believe their child has provided information can contact us at info@thesuperchem.com to request deletion.

3. Sharing Personal Information

We share personal data only with service providers necessary to provide our services or comply with legal obligations. This includes:

• WooCommerce/WordPress (for online store operations)

• Payment gateways and shipping providers

• Legal compliance or to protect our rights

4. Behavioral Advertising

We may use your information to send targeted marketing and advertisements.

• For analytics: We may use Google Analytics to understand site usage. Opt-out: Google Analytics Opt-out

• Advertising partners: We may share site usage and purchase data to provide relevant ads on third-party platforms.

• Opt-out: Facebook Ads Settings, Google Ad Settings, Bing, or Digital Advertising Alliance

5. Contact Forms & Account Logins

• Comments: We may save your name, email, and website in cookies for convenience (expires in 1 year).

• Login: Temporary cookies store login status and screen preferences; login cookies last 2 days, “Remember Me” lasts 2 weeks.

6. Embedded Content from Other Websites

Embedded content (videos, images, articles) may collect data as if you visited the external website. Third-party tracking, cookies, and monitoring may apply.

7. Data Retention

• Comments and metadata are stored indefinitely to manage follow-ups.

• Registered users’ personal info is stored in their profile; admins can view and manage this data.

8. Your Rights

You may request:

• An exported file of personal data we hold about you

• Deletion of personal data (excluding data we must keep for legal or administrative reasons)

9. GDPR (For EEA Residents)

You have rights to: access, transfer, correct, or erase your personal information. Contact us at info@thesuperchem.com to exercise these rights.

10. Where We Send Your Data

Comments may be screened by automated spam detection services.

11. How We Use Your Data

We use your personal information to:

• Provide products and services

• Process payments and fulfill orders

• Communicate updates, promotions, and offers