Your trusted partner for high-quality chemical solutions.
At SuperChem, we aim to deliver your order within 1–3 working days to the UK mainland. To ensure smooth delivery, please provide:
A full postcode
A contact phone number for shipping updates
Important details:
Specific delivery times cannot be guaranteed, though you may request a preferred day.
All deliveries must be signed for at the destination address.
Deliveries are made Monday to Friday, excluding public holidays. For Saturday delivery, please contact us in advance.
Delivery charges include VAT at the current rate of 20%, handling, packing, and postage fees. VAT rates are subject to change.
Handling fees are fixed, while transport fees vary depending on the total weight of your order.
Please group your items into a single order whenever possible. We cannot combine shipping for separate orders, and shipping fees will apply to each order individually.
Note: SuperChem cannot be held responsible for delays caused by circumstances beyond our control, such as courier delays, traffic accidents, vehicle breakdowns, or acts of God.
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your items.
To be eligible for a return:
Items must be unused, unworn, with tags, and in their original packaging
You must provide a receipt or proof of purchase
How to return:
Contact us at info@thesuperchem.com to request a return.
If your return is accepted, we will provide a return shipping label and detailed instructions.
Important: Items returned without prior authorization will not be accepted. For any questions regarding returns, you can always reach us at info@thesuperchem.com.
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@thesuperchem.com or 07722 183777, so we can evaluate the issue and resolve it promptly.